E-Commerce - Dispatching an Order

Dispatching an order is a 3 step process. If you wish to view any order details, click on the 'View Order' icon located next to each checkbox.
  1. Click on orders from the main tree within the E-Commerce area.
  2. In the workspace of Orders, select the checkboxes next to the orders you wish to dispatch.
  3. Click on 'Dispatch Orders' button.
  4. Step 1 - Delivery Tracking: If you are using a delivery tracking service, enter the delivery tracking codes and tracking URL.
  5. If you want to notify the customer with the dispatch information, select the checkbox ‘Send Client Email’.
  6. Click the ‘Next’ button.
  7. Step 2 – Email Confirmation: If no orders have been selected as ‘Send Client Email’, this step is skipped.
    1. Select a HTML template from the dropdown list (additional templates can be added via the settings area).
    2. Enter your own personalised email content if required, this content will be pre-pended to the email default content.  If the order is a collection from store, then the default content ‘Default Collect Order' will be used (this can be customised via the settings area). If the order is a delivery, then the default content ‘Default Ship Order' will be used (this can be customised via the settings area).
    3.  Click 'Next'.
  8. Step 3 - Preview and Send: If you wish to delay the dispatch emails to a specific time, alter the ‘Email Schedule Date’.
  9. Before you complete the dispatch process, you can preview the emails by clicking on the 'Print Preview' button. This will display the Delivery Notes of the orders selected.
  10. Click on the 'Send Emails, Print & Save' button, this will schedule the emails and open a print dialog, you can print if required.
  11. Orders will then be moved to the ‘Dispatched Orders’ area.
  12. Once the order has been confirmed as delivered, you can then complete by selecting the relevant orders within the ‘Dispatched Orders’ area and clicking the ‘Complete Orders’ button.

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